The 2 characters that are the most different are Horace Belfin and Sullivan Harding. This is because Horace caused these calls to make people feel special. Sully doesn't care how people think he wants to know what is happening. The both care about the people who have passed away and want to help the families. Horace has a view of pretending to be them. While Sully believes that everyone lives through it and should figure out how to cope with it.
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